Most voucher issues have one of these causes:
- It shows as "Not available": that voucher can't be used for the experience you chose. Each voucher has its own conditions. Tap it to see them.
- It has expired: expired vouchers disappear and can no longer be used. Tap a voucher to check its expiry date ahead of time.
- It's not in your account: you may be logged in with a different method than the one you used when you got it. Log out and log in with that method (email, Google, Apple ID or Facebook).
- It's an exchange voucher: vouchers from a Flexible cancellation exchange can only be used for the same experience.
- It wasn't applied to your purchase: vouchers must be applied at checkout, before payment. The final confirmation screen shows any discount applied, so check it before you pay. A voucher can't be added after the purchase.
- You're looking for Fever Club points: points appear in the same Vouchers section but work differently. See What is Fever Club and how do points work?.
Still not working? Contact us with the voucher or gift card code and the experience you're trying to book.