It depends on your ticket and on how far away your event is.
If you can't go anymore:
- More than 48 hours before the event: many experiences let you cancel your ticket in exchange for a voucher for the value of your purchase. You can use it to book another date later. Check the details and FAQs in the experience description, then contact us with your ticket ID
- Know your new date already? Changing the date is quicker than cancelling. See Can I change the date or time of my ticket?
- Less than 48 hours before the event: standard tickets generally can’t be cancelled or changed at this stage. Some events let you change the date up to 24 hours before the event, though. Check the event details and FAQs on the event page to see whether this applies to your booking
When you can get your money back:
- You bought a Flexible cancellation ticket. Cancel before the deadline shown for your experience and choose a refund (minus the 10% flexible cancellation fee) or an exchange. See How does flexible cancellation work?
- Your event was cancelled or changed by the organizer. We'll email you with your options. See My event was cancelled or changed. What happens now?